Terms of Service

Effective Date: May 25, 2025

Welcome to www.susanroderick.com (also accessible at www.theloyalself.com), owned and operated by Susan Roderick LLC, a Washington State limited liability company (“Company,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your use of our website and all related content, services, products, programs, courses, coaching, memberships, and digital materials (collectively, “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old to access or use our Services. By using this site, you represent and warrant that you are at least 18 years of age.

2. Services Overview

Susan Roderick LLC provides:

  • Digital content (downloadable guides, workbooks, and tools)

  • Online courses and programs

  • 1:1 and group coaching

  • Membership and subscription services

  • In-person events and retreats

  • Merchandise and physical goods

  • Free educational content (podcasts, blog, videos)

  • Affiliate links and third-party product recommendations

We reserve the right to modify, suspend, or discontinue any part of the Services at any time.

3. User Responsibilities

You agree to use our Services for lawful purposes only. You may not:

  • Harass, abuse, or harm other users or staff

  • Infringe on intellectual property rights

  • Attempt to hack or compromise the site

  • Use the site for any fraudulent or unauthorized purpose

4. Payment Terms

All payments are processed securely through our designated payment providers. You agree to provide accurate payment and billing information. Prices for products and services are subject to change without notice.

5. Digital Product Usage

All digital products (e.g., workbooks, guides, PDFs) are for personal, non-commercial use only. You may not copy, reproduce, resell, or share any digital materials without written permission.

6. Coaching & Courses

Coaching sessions, group programs, and digital courses are for educational and informational purposes only. We do not guarantee specific results. You are responsible for your own decisions, actions, and outcomes.

7. Refunds & Cancellations

We currently do not offer refunds for digital downloads or coaching services. For future products or programs, refund policies (if applicable) will be clearly stated at the point of purchase.

8. Intellectual Property

All content provided through the Services, including text, images, logos, videos, PDFs, and branding, is the property of Susan Roderick LLC and protected by copyright and trademark laws. You may not use, copy, or distribute this content without express permission.

9. Third-Party Links & Affiliates

We may link to third-party websites or offer affiliate links. We are not responsible for the content, terms, or privacy policies of those third parties. Any affiliate relationship will be clearly disclosed in accordance with FTC guidelines.

10. International Use

Our Services are operated from the United States. If you access the site from outside the U.S., you do so at your own risk and are responsible for compliance with local laws. We may restrict availability in certain regions in the future.

11. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind. We make no guarantees regarding the accuracy, reliability, or completeness of any content or materials.

12. Limitation of Liability

To the fullest extent permitted by law, Susan Roderick LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

13. Indemnification

You agree to indemnify and hold harmless Susan Roderick LLC from any claims, losses, damages, or legal fees resulting from your use of the Services or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Washington without regard to its conflict of laws principles. Any disputes shall be resolved in the state or federal courts located in Washington State.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The most current version will always be posted on this page with the effective date.

16. Contact

If you have questions about these Terms, please contact:
📩 love@susanroderick.com